Quick Answer: How Do You Build A Knowledge Base?

What is knowledge based management?

Knowledge management is the conscious process of defining, structuring, retaining and sharing the knowledge and experience of employees within an organization.

The main goal of knowledge management is to improve an organization’s efficiency and save knowledge within the company..

What is another word for knowledge base?

In this page you can discover 10 synonyms, antonyms, idiomatic expressions, and related words for knowledge base, like: knowledge domain, data base, expert system, domain, MetaGenie, MetaLib, database, body-of-knowledge, conceptualisation and practical knowledge.

What is a synonym for good knowledge?

Synonyms for knowledge awareness (cognition, consciousness, cognizance >>) wisdom (lore, erudition, knowing >>) science (education, literacy, scholarship >>) familiarity. level of scrutiny.

How do you describe someone with a lot of knowledge?

Erudite. Having or showing great knowledge, mastery or learning. Possessing or displaying erudition.

What is an internal knowledge base?

An internal company knowledge base — or an internal KB — is an employee knowledge base created by a company strictly for internal use. Think of it like an internal help center where your employees can get the correct information they need, right when they need it.

What is internal knowledge?

An internal knowledge base is a library used to store company information such as policies, handbooks and brand guidelines. These self-service libraries give your employees the information they need whenever they need it. … Knowledge content can range from short articles to multi-page documents to rich media galleries.

Why do you need a knowledge base?

A knowledge base is a published collection of documentation that typically includes answers to frequently asked questions, how-to guides, and troubleshooting instructions. Its purpose is to make it easy for people to find solutions to their problems without having to ask for help.

What should be included in a knowledge base?

8-Step Guide to Writing Effective Knowledge Base ArticlesSelect simple titles using target keywords. … Only have one article per specific topic. … Categorize articles for easier browsing. … Include a table of contents, if needed. … Describe the problem, if applicable. … Relay the steps to accomplish the task at hand.More items…•

How do you develop an internal knowledge base?

4 Key Tips for Implementing an Internal Knowledge BaseCarefully Consider What Information You’ll Include. The most important decision you’ll make about your knowledge base is what to include. … Seek Out Reliable Knowledge Base Software. … Set Up and Maintain an Efficient Structure. … Provide an Avenue for Staff Feedback.

How do you organize a knowledge base?

Knowledge Base Organization TechniquesDivide Information By User Type or Role. If you have multiple user or customer types that will be accessing your knowledge base you may want to develop separate areas for each audience. … Organize by Activity. … Organize by Stage / Experience of User. … Tag and Cross Reference.

What is the best knowledge base software?

HubSpot Knowledge Base Software. Source. HubSpot’s Knowledge Base Software is a powerful tool — here are some of its most-notable capabilities: … Guru. Source. … Helpjuice. Source. … Bitrix 24. Source. … Sabio. Source. … Quip. Source. … ServiceNow. Source. … Bloomfire. Source.More items…•

What are the 4 types of knowledge?

According to Krathwohl (2002), knowledge can be categorized into four types: (1) factual knowledge, (2) conceptual knowledge, (3) procedural knowledge, and (4) metacognitive knowledge.